FAQs

 

Welcome to our Frequently Asked Questions page, where we are dedicated to resolving your queries and providing top-notch support! If you have other questions, please just send it to  service@cdoru.com

What materials do you use for your scarves?
At cdoru, we specialize in high-quality wool scarves sourced from the finest materials. Our wool is soft, lightweight, and designed to provide warmth and comfort, making it perfect for any season.
How do I care for my cdoru scarf?
To maintain the beauty of your scarf, we recommend hand washing it in cold water with a gentle detergent. Lay it flat to dry away from direct sunlight. Avoid wringing or twisting to keep its shape intact.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return your scarf within 30 days of delivery for a full refund or exchange. The scarf must be in its original condition. For more details, please refer to our Returns page.
Do you ship to the U.S. only?
Yes, currently, we only ship within the United States. Please check our Shipping Information page for further details on shipping rates and delivery times.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the shipping carrier’s website.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.
How can I contact customer service?
If you have any questions or need assistance, please visit our Contact Us page. Our customer service team is available to help you with any inquiries you may have.
Do you offer discounts for bulk purchases?
Yes! For bulk or wholesale inquiries, please contact our customer service team for more information on pricing and availability.
How can I provide feedback about my shopping experience?
We value your feedback! If you have any comments, suggestions, or feedback about your shopping experience, please email us at service@cdoru.com. Your input helps us improve our services.